FAQs

Frequently Asked Questions

Is your ammo legit, new ammunition?

Yes. We purchase all of our ammunition from a US Master Distributor. All ammunition comes in factory packaging and has never been used. We do not sell, nor have we ever sold, reloads.

Is this item in stock?  
All items are in stock unless noted as SOLD OUT.

Can you notify me when this item will be back in stock?
Yes. Please navigate to the out of stock item on our web store.  Enter your email address in the box under "Notify me when this product is available" and click SEND.  You will receive an email when this item comes back in stock.

How come I cannot order the desired quantity of an item? I receive a message like this during checkout, "Inventory issues...Some products became unavailable and your cart has been updated. We're sorry for the inconvenience."
We have configured our store to disallow backordering of items. If you are attempting to order more of an item than we have in stock, you will receive this message. You will only be allowed to order a maximum of the quantity remaining in our inventory. 

Can I use multiple forms of payment for an order? Can I split my order total between 2 different credit cards?
If you are paying for your order with a BFGC Gift Card, then YES, you may redeem multiple gift cards for the same purchase. However, we are unable to process multiple payments (use more than 1 credit card) for an order.

I purchased ammunition from your site not too long ago and now the price is lower. Will you give me a credit?
If your order has already shipped, then no. We cannot give you a credit. While we appreciate your patronage, our listed pricing is based on the negotiated price of our inventory. Typically our pricing changes when we receive a new batch of product at a lower price, therefore we will not make price adjustments or give credits for previously purchased product. If pricing changes on an item before your order is shipped, please send us an email to sales@bonefroggunclub.com with your order number and item and we will determine if can make an adjustment.

Can you give me a shipping estimate for these items?  
The best way to get an accurate shipping estimate is to add the desired items to your cart, click the checkbox agreeing to our Terms & Conditions, and proceed to CHECKOUT.  Enter your shipping address and click CONTINUE... this will display the exact shipping cost for your order.  The shipping calculator will give you an estimated shipping cost based on your zip code only.

Do you ship to Connecticut?
Yes. Once you email us copies of your Driver's License and FOID card, we will keep it on file.  Please see our Terms & Conditions for instructions on completing your order.

Do you ship to Illinois (including Chicago)?
Yes. Once you email us copies of your Driver's License and FOID card, we will keep it on file.  Please see our Terms & Conditions for instructions on completing your order.

Do you ship to Massachusetts?
Yes. Once you email us copies of your Driver's License and FOID card, we will keep it on file.  Please see our Terms & Conditions for instructions on completing your order.

 Do you ship to New Jersey?
Yes. Once you email us copies of your Driver's License and FOID card, we will keep it on file.  Please see our Terms & Conditions for instructions on completing your order.

Do you ship to New York?
Yes, however, NY state laws require that we ship ammunition to the care of a local FLL; we cannot ship directly to you.  Please see our Terms & Conditions for instructions on completing your order.

I reside in one of the following Counties in California: Contra Costa, Marin, and San Francisco. Why can't I purchase ammunition from you? I've purchased from other online vendors without issue.
We apologize for the inconvenience. We realize you may have purchased ammunition from other companies, however, per your County's local Municipal Codes, we are required to keep record of all ammunition sales made to your County. Records are to include some items such as: thumbprint, signature and date of birth.  We do not have a means to record these such items, therefore we have restricted sales to the aforementioned Counties.  Please refer to your County's Municipal Codes for more information: https://www.municode.com/library/ca/ (search AMMUNITION).

Do you ever offer free shipping?
No, we do not offer free shipping.

Do you offer discounts for Law Enforcement or Military?
No. While we thank you very much for your service (past and present), we keep our standard prices as low as possible for everyone, therefore we do not offer discounts for LE or Military.

I accidentally ordered the wrong product, can you please update my order and bill my card the difference?
We are unable to modify orders once they are placed. However, if your order hasn't been shipped, we are happy to cancel/refund any incorrect orders, allowing you to place an order for the correct items. Please send an email to sales@bonefroggunclub.com with your order information for any questions or concerns. Due to our strict quality and safety standards, we do not offer refunds or exchanges on ammunition.

Can you provide specific delivery notes for UPS if I submit these instructions in the NOTES field with my order?
No, unfortunately we cannot provide specific delivery instructions/location (e.g. west side of garage) to UPS. We suggest you sign up for UPS' free service, MyChoice, https://www.ups.com/mychoice/ , to have the ability to request such specific delivery notes and/or reroute your order to a local UPS center for pickup.

I recently placed and order and was sent a tracking number, however it says that my package has not been picked up yet. I'm just wondering what the status of my order is and when I can expect it to arrive?
We send out shipping confirmations after your order has been labeled and packed for shipment. UPS picks up our outgoing shipments daily (in the later afternoons).  While they are suppose to report scans/tracking information along the way, we have seen instances where origin scans are missed, thus leading to missed tracking data. In these instances, we apologize, but we cannot provide further information about your package.  You may contact UPS directly to see if they have any additional information.  Depending on your location, you should expect your order to arrive within 5 business days of shipment. PLEASE NOTE: Saturdays/Sundays do not count towards UPS' transit times. All packages are shipped from BFGC's warehouse in Las Vegas, NV.

I live in Las Vegas, can I pickup my order to save on shipping?
No, unfortunately not at this time. Our warehouse is not open to the public.

Do you offer bulk order discounts?
It depends on the item/s and quantity, however, yes, we can typically offer a discount on quantities of 20 cases or more of the same product. 

I received my package and it is damaged, what do I do?
While it doesn't happen often, sometimes packages are damaged in transit. Please send us an email, with your order number and, if possible, photos of your damaged shipment. We will initiate a claim with UPS. You will receive a call from UPS, verifying the claim. Once we receive confirmation that UPS has spoken with you, and the claim process is underway, we will send out a replacement right away. If the item/s needing replacement are out of stock, you will have the choice of backordering the item/s or receiving a credit.

My package was lost in transit or it was mis-delivered. I never received my package, what do I do?
Please contact UPS at 1-800-742-5877 as soon as possible, notifying them of the situation. Additionally, please send us an email, with your order number, notifying us that you didn't receive your package and that you have contacted UPS to initiate an investigation. Please allow at least 3-5 business days for UPS to attempt to locate the package. If, after 5 business days, UPS is unable to locate the package, we will send out a replacement right away. If the item/s needing replacement are out of stock, you will have the choice of backordering the item/s or receiving a credit.

Do you require Adult Signatures for deliveries?
No, this is not a requirement. However, you may add Adult Signature service at checkout, for an additional $5.25 charge. 

UPS MyChoice Driver Release/Redirect.
Please note, due to the nature of the products we sell and their value, all shipments are insured with UPS. Bone Frog Gun Club (BFGC) has requested that UPS not allow Driver Release of packages being delivered to Non-Driver Release addresses.  Opting for Driver Release of packages nullifies our liability/insurance for these packages. Should you opt for Driver Release of a package originating from BFGC and somehow UPS allows this to happen, understand that BFGC will not be responsible should your package be stolen and will not be able to replace the items in your shipment. You may, however, opt to redirect your package to a local distribution center for pickup. According to UPS guidelines, ammunition cannot be shipped to UPS Stores.