Yes. Please navigate to the out of stock item on our web store. Enter your email address in the box under "Notify me when this product is available" and click SEND. You will receive an email when this item comes back in stock.
Double boxing depends on what you order. Some products are shipped in the original factory cases, but all verbiage is covered. We are required to ship all packages containing ammunition with the DOT (dangerous goods) label, but other than that, the packages are unmarked. If you have a request for double boxing of your order, you may leave a request in the "Order Notes" field in your cart and we will do our best to accommodate.
Occasionally we offer free shipping on certain items and/or publish discount codes for free shipping. If we are offering a free shipping deal, you will not be charged shipping on the promotional items in your cart, however, you will still be charged for shipping on items not covered under the promotion. Please note free shipping offers are usually offered for case quantities of product.
No, unfortunately we cannot provide specific delivery instructions/location (e.g. west side of garage) to UPS. We suggest you sign up for UPS' free service, MyChoice, https://www.ups.com/us/en/services/tracking/mychoice.page;to have the ability to request such specific delivery notes and/or reroute your order to a local UPS center for pickup.
We send out shipping confirmations after your order has been labeled and packed for shipment. UPS picks up our outgoing shipments daily (in the later afternoons). While they are suppose to report scans/tracking information along the way, we have seen instances where origin scans are missed, thus leading to missed tracking data. In these instances, we apologize, but we cannot provide further information about your package. You may contact UPS directly to see if they have any additional information. Depending on your location, you should expect your order to arrive within 5 business days of shipment. PLEASE NOTE: Saturdays/Sundays do not count towards UPS' transit times. All packages are shipped from our warehouse in Las Vegas, NV.
While it doesn't happen often, sometimes packages are damaged in transit. Please send us an email, to email@example.com
?subject=Damaged Shipment">firstname.lastname@example.org, with photos of your damaged shipment; please be sure to include your order number in this message. We will initiate a claim with UPS. You may receive a call from UPS, verifying the claim. Do not discard the damaged items or any of the original packaging. UPS may want to inspect the damage in person; if you do not provide all original contents it may result in delay and/or denial of your claim. BFGC will not replace or issue credits for damaged shipments if proof of damage is not provided. We will work closely with UPS to resolve your damage claim as quickly as possible.
Please send us an email to email@example.com right away, notifying us that you didn't receive your package; be sure to include your order number. Sometimes packages are mis-delivered and if notified immediately, UPS can find your package and deliver to you the same or next day. If you prefer you may contact UPS directly at 1-800-742-5877. Once UPS opens a lost package investigation, please allow at least 3-5 business days for them to attempt to locate the package. If, after 5 business days, UPS is unable to locate the package, we will send out a replacement right away. If the item/s needing replacement are out of stock, we will issue a refund.
Please note, Bone Frog Gun Club (BFGC) has requested that UPS not allow Driver Release of packages being delivered to Non-Driver Release addresses. Opting for Driver Release of packages nullifies our liability/insurance for these packages. Should you opt for Driver Release of a package originating from BFGC, and somehow UPS allows this to happen, understand that BFGC will not be responsible should your package be stolen and will not be able to replace the items in your shipment. You may, however, opt to redirect your package to a local distribution center for pickup. According to UPS guidelines, ammunition cannot be shipped to UPS Stores.
No. We are prohibited from shipping ammunition to PO Boxes, UPS Stores, Postal Stores or other bulk mailbox locations; you must provide us with a physical shipping address. If your package is shipped to a mailbox location, and is returned to us, BFGC will not be responsible for shipping charges. You will be charged for all shipping fees associated with the shipment and return of your package.
Our system uses the shipping address entered at checkout to create shipping labels. BFGC is not responsible for auto-correct errors; customers should carefully review address information before checking out. If your shipping address is wrong and your order has already been processed, there is a $19.60 fee to change the address with UPS. Please let us know as soon as you realize the address is incorrect. We will send you an electronic invoice for $19.60 change fee and when the invoice is paid we will initiate the change of address with UPS. Please note packages that have address changes may experience delivery delays.
If you are paying for your order with a BFGC Gift Card, then YES, you may redeem multiple gift cards for the same purchase. However, we are unable to process multiple payments (use more than 1 credit card) for an order.
If your order has already shipped, then no. We cannot give you a credit. While we appreciate your patronage, our listed pricing is based on the negotiated price of our inventory. Typically our pricing changes when we receive a new batch of product at a lower price, therefore we will not make price adjustments or give credits for previously purchased product. If pricing changes on an item before your order is shipped, please send us an email to firstname.lastname@example.org
?subject=Price Adjustment">email@example.com, with your order number and we will determine if can make an adjustment.
Our system will not allow the use of multiple discount codes in one transaction; Discount codes don't stack. If you are logged in as a member and getting member pricing on your order, you can't also use a discount code coupon. Only one discount at a time can apply to a single order.
Additionally, if you are not logged in at the time of checkout or if your membership has not yet been approved at the time of your order, you will not realize member pricing and credits will not be given retroactively.
We do not backorder items. If you are attempting to order more of an item than we have in stock, you will receive this message. You will only be allowed to order a maximum of the quantity remaining in our inventory.
While we strive for perfection, we are human and sometimes mistakes happen. If you haven't received what you ordered, please take a photo of the package, as you received it, preferably with all packing material included. Attach the photo in an email to us and please be sure to include your order number and a brief description of the issue. We will investigate with our shipping team and determine the best course of action to fix the error. We appreciate your patience and cooperation.
To thank you for your service, we offer FREE Lifetime Memberships to all Active-Duty Military, Veterans, First Responders and Law Enforcement (current/retired). Please register with us today to receive exclusive, members-only offers and discounts up to 30% off our standard, retail pricing.
Customers are able to Cancel/Edit their order, using the Cancel/Edit link displayed in the Order Confirmation Email and Order Summary Page, prior to order fulfillment. If the Cancel/Edit links are disabled, that indicates that your order has been fulfilled and we are unable to make changes to your order. Due to our strict quality and safety standards, we do not offer refunds or exchanges on ammunition.
It depends on the item and quantity, however, yes, we can typically offer a discount on quantities of 20 cases or more of the same product or partial/full pallet orders. Please email firstname.lastname@example.org if you are interested in a bulk order.
No, however, by becoming a member you will enjoy special members-only offers and up to 25% off general retail prices. Not all products are discounted. Typically premium defense ammunition is most highly discounted. Members must be logged in to view member pricing. Please note we will still require valid credentials for people applying for a FREE Lifetime membership and/or those individuals residing in restricted States; memberships must be purchased first. You will get an email notification when your membership is approved and then you will qualify for member pricing. Become a member HERE.
You must complete your membership purchase BEFORE adding any other items to your cart. This registers you in our system as a MEMBER and qualifies you for member pricing and benefits. After registering, you must log in to view member pricing.
If you add other items to your cart, along with your membership, you will not get member pricing on those items in your cart. Please note if you are purchasing a membership and you reside in a restricted State (CA, CT, IL, MA, NJ, NY) or if you are registering for a FREE Lifetime Membership, we must review your credentials and approve before your membership is activated. This can take 24-48 hours to complete. We will not give credits for items purchased BEFORE your membership is activated.
When applying for a FREE Lifetime Membership, we require two forms of ID. We strongly suggest you redact your personal information, however, we must be able to verify Name, DOB, Address and Expiration Date. A valid State issued Driver's license and/or photo ID plus one of the following:
Active Duty Military - Military ID, Letter on official letterhead from your Command, indicating active duty status. Veterans - Military ID, Veteran's Health ID Card, DD214 (please redact personal information for your own safety) or if your Driver's license indicates VETERAN then that one form of ID is adequate. Law Enforcement Officers (Active/Retired) - Badge, ID, Letter on official letterhead from your department indicating active/retired status. First Responders - Badge, ID, License or completion certificate.
Please note we delete uploaded documents regularly for the safety of your personal information, however, BFGC will not be held liable for breaches of your personal information.
If you want to realize member benefits, please be sure to purchase your membership FIRST, independent of any products. Your account must first be tagged MEMBER before you will receive member pricing. If you are registering for a FREE Lifetime Membership or reside in a restricted State, someone from our team must review your membership submission prior to approval. This can take 24-48 hours to complete and you will receive and email notification when your membership is approved. Please be sure to monitor your spam folder as these messages are often filtered there.
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