Yes. Please navigate to the out of stock item on our web store. Enter your email address in the box under "Notify me when this product is available" and click SEND. You will receive an email when this item comes back in stock.
Double boxing depends on what you order. Some products are shipped in the original factory cases, but all verbiage is covered. We are required to ship all packages containing ammunition with the DOT (dangerous goods) label, but other than that, the packages are unmarked. If you have a request for double boxing of your order, you may leave a request in the "Order Notes" field in your cart and we will do our best to accommodate.
Occasionally we offer free shipping on certain items and/or publish discount codes for free shipping. If we are offering a free shipping deal, you will not be charged shipping on the promotional items in your cart, however, you will still be charged for shipping on items not covered under the promotion. Please note free shipping offers do not occur frequently and are usually for case quantities of product.
No, unfortunately we cannot provide specific delivery instructions/location (e.g. west side of garage) to UPS. We suggest you sign up for UPS' free service, MyChoice, https://www.ups.com/mychoice/, to have the ability to request such specific delivery notes and/or reroute your order to a local UPS center for pickup.
We send out shipping confirmations after your order has been labeled and packed for shipment. UPS picks up our outgoing shipments daily (in the later afternoons). While they are suppose to report scans/tracking information along the way, we have seen instances where origin scans are missed, thus leading to missed tracking data. In these instances, we apologize, but we cannot provide further information about your package. You may contact UPS directly to see if they have any additional information. Depending on your location, you should expect your order to arrive within 5 business days of shipment. PLEASE NOTE: Saturdays/Sundays do not count towards UPS' transit times. All packages are shipped from BFGC's warehouse in Las Vegas, NV.
While it doesn't happen often, sometimes packages are damaged in transit. Please send us an email, to email@example.com, with photos of your damaged shipment; please include your order number in this message. We will initiate a claim with UPS. You will receive a call from UPS, verifying the claim. Do not discard the damaged items or any of the original packaging. UPS will contact you to schedule and inspection of the shipment. This may result in delay and/or denial of your claim. Once we receive confirmation that UPS has spoken with you, and the claim process is underway, we will send out a replacement right away. If the item/s needing replacement are out of stock, you will have the choice of backordering the item/s or receiving a credit.
Please send us an email to firstname.lastname@example.org right away, notifying us that you didn't receive your package; be sure to include your order number. Sometimes packages are mis-delivered and if notified immediately, UPS can find your package and deliver to you the same or next day. If you prefer you may contact UPS directly at 1-800-742-5877.
Once UPS opens a lost package investigation, please allow at least 3-5 business days for them to attempt to locate the package. If, after 5 business days, UPS is unable to locate the package, we will send out a replacement right away. If the item/s needing replacement are out of stock, you will have the choice of backordering the item/s or receiving a credit.
Please note, due to the nature of the products we sell and their value, all shipments are insured with UPS. Bone Frog Gun Club (BFGC) has requested that UPS not allow Driver Release of packages being delivered to Non-Driver Release addresses. Opting for Driver Release of packages nullifies our liability/insurance for these packages. Should you opt for Driver Release of a package originating from BFGC and somehow UPS allows this to happen, understand that BFGC will not be responsible should your package be stolen and will not be able to replace the items in your shipment. You may, however, opt to redirect your package to a local distribution center for pickup. According to UPS guidelines, ammunition cannot be shipped to UPS Stores.
No. We are prohibited from shipping ammunition to PO Boxes, UPS Stores, Postal Stores or other bulk mailbox locations; you must provide us with a physical shipping address. If your package is shipped to a mailbox location, and is returned to us, BFGC will not be responsible for shipping charges. You will be charged for all shipping fees associated with the shipment and return of your package.
If you are paying for your order with a BFGC Gift Card, then YES, you may redeem multiple gift cards for the same purchase. However, we are unable to process multiple payments (use more than 1 credit card) for an order.
If your order has already shipped, then no. We cannot give you a credit. While we appreciate your patronage, our listed pricing is based on the negotiated price of our inventory. Typically our pricing changes when we receive a new batch of product at a lower price, therefore we will not make price adjustments or give credits for previously purchased product. If pricing changes on an item before your order is shipped, please send us an email to email@example.com with your order number and item and we will determine if can make an adjustment.
We have configured our store to disallow backordering of items. If you are attempting to order more of an item than we have in stock, you will receive this message. You will only be allowed to order a maximum of the quantity remaining in our inventory.
While we strive for perfection, we are human and sometimes mistakes happen during packing/shipment. If you haven't received what you ordered, please take a photo of the package, as you received it, preferably with all packing material included, and email us, with the photo, your order number and a brief description of the issue. We will investigate with our shipping team and determine the best course of action to fix the error. We appreciate your patience and cooperation.
Customers are able to Cancel/Edit their order, using the Cancel/Edit link displayed in the Order Confirmation Email and Order Summary Page, prior to order fulfillment. If the Cancel/Edit links are disabled, that indicates that your order has been fulfilled and we are unable to make changes to your order. Due to our strict quality and safety standards, we do not offer refunds or exchanges on ammunition.
It depends on the item/s and quantity, however, yes, we can typically offer a discount on quantities of 20 cases or more of the same product or partial/full pallet orders. Please email firstname.lastname@example.org if you are interested in a bulk order.
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